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Optimize Your Support Operations

Bring Product Context to your Agents

Don’t waste time collecting and correlating data.

Save time by supercharging your support agents with product knowledge to resolve tickets faster with Loops.

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Contextualize Ticket Data

Loops simplifies and correlates product signals from product, engineering and operations so agents can quickly identify where a customer is facing problems before escalation.

With Loops you can

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    Correlate and centralize data from various sources such as logs, error codes or alerts to identify where a user first encountered their issue.

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    Help agents solve tickets with one centralized view of a customer issue, within the tool of their choice.

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    Reduce escalations, ticket handling time and bounce rates.

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Early Warning Engine

Empower agents with recommendations to solve issues faster and empathize with user problems.

With Loops you can

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    Get recommendations on similar tickets, trending problems and bug fixes within your organization.

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    Give support agents bidirectional notifications from product, engineering and operations teams.

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    Increase resolution rates, decrease effort scores and highlight product skill-set gaps.

Operational Analytics
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Don’t let ticket solution metrics bog you down, proactively impact outcomes by deeply understanding the agent resolution journey. Solve organizational roadblocks by bringing relevant product context to agents. Reduce escalations and engage in data driven discussions with support and engineering.

Get Meaningful insights about:

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    Which agents need training on specfic product features.

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    Product features leading to more tickets.

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    The tools agents use to resolve issues.

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    Workforce forecasting for product growth.

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Continual Learning, Seamless Handoff

Loops continuously learns from how agents resolve tickets and helps facilitate the sharing of product signals across your organization. Context is always carried over, so you never miss any updates. Break silos through better collaboration across people, processes, and tools. Work better, together, with Loops.

 

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A Unified Platform

Loops’ low-code platform makes it easy to unite data across sources and streamline context to help eliminate organizational silos and bridge the gap between support and engineering.

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Connect & Go

Plug and Play Integrations: Connect in just minutes for instant results.

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No Developers Needed

Loops effortlessly connects your systems delivering exceptional insights without developer support.

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Realtime Results

Loops collects and contextualizes issues creating a complete picture across people, processes and tools.