Intelligent Support Operations Platform

Deliver modern support with real-time access to operational customer product data in the tools you already use.

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A Unified Support Data Platform

Easy-to-Use, Low Code Integrations, Insights and Workflows

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Unified Data

Support data integrated into a single view. Delivered however and wherever it's needed.

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Real-Time Insights

Contextual recommendations resolve issues, coach reps and give operational visibility.

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Continuously Learning

Every resolution experience is retained to improve the next and scale results.

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Intelligent Process Flows

Agile, stateful process flows that run across systems and teams learning from each interaction.

Integrations for Every Part of
SaaS Customer Support

TheLoops

An Enterprise-Grade Support Operations Platform

Cloud-Native

No code, low code solution built in the cloud with monthly/annual pay-as-you-go subscription.

Secure and Compliant

Advanced security framework and audited for GDPR compliance.

Operational and Stateful

Data maintained in systems of record with operational delivery to where needed.

Agile and Flexible

Easily connected to existing apps and workflow allowing adaptation and improvement.

Contextualized View of Support Issues Within the Tool of Your Choice

TheLoops integrates directly with popular ticketing systems extending your existing investments.

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Upskill
Support Reps

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Accelerate Resolutions

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Enrich Conversations

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Upskill Service Reps

Get Started Transforming your Support Operations Now