Website theloopsai TheLoops

Bringing product context to support.

We fundamentally believe that today’s product needs to be designed with minimal support in mind. We are a seed stage startup bringing product context to support reps to eliminate escalations and drive efficiency.

The co-founders are technology leaders with decades of experience solving the most pressing problems facing enterprises. At TheLoops we:

  • Lead with curiosity: open to ask & learn with clear communication and respect for each other
  • Learn by making: we iterate fast to deliver a tangible solution with humility
  • Listen to the Loop: map our path to success and measure it with autonomy and empathy.

What we’re looking for:

TheLoops is looking for a big-brained, small-ego builder who excels in wide open environments. . This is a rare chance to help reinvent a legacy space with a next-gen solution.

Role Description:

As a member of our Cloud team, you’ll sit with a cross-functional team of software engineers, data scientists and business analysts, working closely with your team to own the product infrastructure and tools.

Responsibilities:

  • Design, implement and document scalable Kubernetes infrastructures on AWS and GCP
  • Provide technical help and educate engineering teams on the cloud infrastructure
  • Develop and document standards and best practices, and mentor junior engineers
  • Involve in getting GDPR, SOC 2 and other certifications

Technical Skills:

  • 8+ years of software development & operations experience
  • 5+ years DevOps experience in a multi-tenant, highly scalable and highly available environments
  • 5+ years experience with Kubernetes and infrastructure provisioning tools like (Terraform, CloudFormation)
  • 5+ years experience with AWS, Docker containers, and container orchestration (Kubernetes, EKS, etc.)
  • 5+ years experience in cloud platform administration (preferably AWS)
  • Write professional-quality code in Go, Python, Shell Script
  • Demonstrated ability to develop advanced CI/CD pipelines
  • Strong knowledge of IT Security, GDPR and SOC2 regulations

Benefits:

  • Work from anywhere
  • Seed-stage equity
  • Health, Vision and Dental
  • Generous PTO / sick leave
Upload your CV/resume or any other relevant file. Max. file size: 50 MB.